This SaaS Services Agreement (the “Agreement”) is entered into by and between WORKADDIC LLC, a limited liability company duly organized and existing under the laws of the State of Florida, with its principal place of business located at 1111 Park Centre Blvd, Suite 450, Miami Gardens, FL 33169 (hereinafter referred to as “Workaddic” or the “Company”), and the customer contracting the services described in the applicable Service Order (hereinafter referred to as the “Client”).
This Agreement becomes effective on the date indicated in the applicable Service Order (the “Effective Date”) and governs the use of Workaddic’s AI-Powered Intelligent Receptionist Services and AI-Powered Intelligent Dashboards (collectively, the “Services”).
Workaddic shall provide an automated customer engagement system powered by artificial intelligence, which may include, depending on the subscribed plan:
Included minutes, usage limits, and overage fees shall be defined in the applicable Service Order.
Workaddic shall design, configure, and enable an Intelligent Dashboard, which may integrate modules such as:
The functional scope, development timeline, and implementation schedule shall depend on the information provided by the Client and the subscribed plan.
Workaddic shall use commercially reasonable efforts to provide the Services in accordance with the applicable Service Order. The Client shall designate at least one administrative user responsible for account management.
Technical support shall be provided on business days, Monday through Friday, from 9:00 a.m. to 5:00 p.m. (EST), excluding U.S. federal holidays, through:
The Client agrees not to:
Both parties agree to protect all confidential information exchanged during the course of this Agreement.
The Client retains full ownership of its data. Workaddic may process such data solely for the purpose of providing the Services.
All rights, title, and interest in the platform, dashboards, AI models, automations, and related developments remain the exclusive property of Workaddic. The Client is granted a limited, non-transferable license to use the Services during the term of this Agreement.
The initial term shall be as specified in the applicable Service Order and shall automatically renew unless either party provides written notice at least thirty (30) days prior to renewal.
Monthly and/or annual fees, included minutes, and overage charges are detailed in the Service Order. All payments are non-refundable, unless expressly agreed in writing.
Failure to pay may result in temporary suspension or permanent termination of the Services.
Workaddic may suspend or terminate access to the Services in the event of:
The Client shall remain responsible for all amounts due through the effective date of termination.
The Services are provided “AS IS”. Workaddic does not guarantee specific business results, increased revenue, or uninterrupted or error-free operation.
In no event shall Workaddic be liable for indirect, incidental, consequential damages, loss of data, loss of profits, or business interruption. Workaddic’s total liability shall not exceed the amounts paid by the Client during the twelve (12) months preceding the event giving rise to the claim.
This Agreement shall be governed by and construed in accordance with the laws of the State of Florida. Any disputes shall be submitted to the competent courts of the State of Florida.
This Agreement, together with the applicable Service Order, constitutes the entire agreement between the parties and supersedes all prior oral or written agreements.
Signature: ___________________________
Name: ______________________________
Title: _______________________________
Date: _______________________________
Signature: ___________________________
Name: ______________________________
Title: _______________________________
Date: _______________________________